Boost Chat Game: Add Featured Card in Intercom!

Intercom has revolutionized the way businesses communicate with their customers, offering an engaging and personalized chat platform. However, there’s always room for improvement, and with the new Boost Chat Game, Intercom users can take customer engagement to the next level. The introduction of the Featured Card is a game-changer that promises to not only engage but also delight users. Let's dive into what the Featured Card is and how you can incorporate it into your Intercom experience.

What is the Boost Chat Game?

The Boost Chat Game is an innovative approach to making customer interactions more dynamic and enjoyable. By gamifying the chat experience, businesses can create a memorable and interactive environment for customers, encouraging them to be more engaged during their visit to your website or app.

Introducing the Featured Card

The Featured Card is the latest addition to the Boost Chat Game. This clever tool allows businesses to highlight key information, promotions, or offerings in a visually appealing and conspicuous manner within the Intercom chat window.

Benefits of Using the Featured Card

• Enhanced Visibility: The Featured Card stands out from the rest of the chat content, ensuring that important messages are not overlooked.
• Better Engagement: By introducing an element of fun and interactivity, customers are more likely to interact with the content on the card.
• Customizability: You can tailor the Featured Card to display whatever content resonates best with your customer base, be it a discount offer, a new feature announcement, or a helpful tip.
• Increased Conversion Rates: Engaged users are more likely to take action, whether it's signing up for a newsletter or making a purchase.

How to Add a Featured Card in Intercom

Adding a Featured Card to your Intercom chat is a straightforward process. Here’s how you can set it up:

1. Navigate to the Intercom Messenger Builder: Access your Intercom dashboard and find the Messenger Builder feature.
2. Create a New Campaign: Choose to create a new campaign or edit an existing one where you want to include the Featured Card.
3. Select the Add Content option: Within your campaign, choose to add new content and look for the Featured Card option.
4. Customize Your Card: Upload an eye-catching image, write persuasive copy, and add a call-to-action (CTA) button that leads users to your desired outcome.
5. Set Display Rules: Specify when and to whom the Featured Card should be displayed, based on user behavior or other targeting criteria.
6. Test Your Featured Card: Before going live, preview the card to ensure it looks great and functions as intended.
7. Activate Your Campaign: Once you're satisfied with the setup, activate your campaign to start using the Featured Card in live conversations.

Tips for Effective Featured Cards

To get the most out of your Featured Card, keep the following tips in mind:

• Keep It Relevant: Make sure the content on the card is relevant to the majority of your users and offers real value.
• Monitor Performance: Regularly check how your Featured Card is performing and make adjustments as needed based on customer feedback and engagement metrics.
• Refresh Content: Update the Featured Card regularly to keep the content fresh and users intrigued every time they visit.

Conclusion

The Featured world of customer engagement in Intercom. By adopting this new feature, you can significantly enhance the user experience, foster better engagement, and, ideally, boost your conversion rates. Implement the Featured Card today to see the difference it can make for your customer interactions.

Embrace the power of gamification and watch your customer engagement metrics soar with the Boost Chat Game’s Featured Card – your users will thank you for it!